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Suwanee
Dental Care
12 Points of Culture
Commitment You will be committed to the Vision,
Mission, Goals and Rules and Success of Suwanee Dental Care, its
current and future team and its patients at all times.
You will always
recommend the dentists, dental services and products of Suwanee
Dental Care prior to going referring to outside practices, services
or other businesses for products.
You will be committed
to the moral values espoused in the Holy Bible and to the Word of
God.
You will be committed
to and loyal to the United States of America, its constitution and
to the tenants of the Declaration of Independence.
Ownership Accept that you as an individual are
truly responsible for your actions and outcomes and own everything
that takes place in your work and your life. Blaming others, events,
situations or conditions for outcomes is unacceptable behavior.
Accept that if things are
occurring that seem our of your control that you will seek expert
counsel to resolve disruptive issues.
Integrity You will always speak the truth.
What you promise, is what you deliver.
You will only ever
make agreements you are willing and intend to keep.
You will communicate
any potential broken agreements at the first opportunity.
You will clear up all broken
agreements immediately.
Excellence Good enough is not excellence.
Perfection is not the goal either. You will deliver services of
exceptional quality that add value to all involved for the long
term.
You will look for
ways to do more with less and stay on the path to constant and never
ending improvement and innovation.
You will work to
avoid waste of time, supplies, and effort.
Communication You will always speak positively of your
team members, your patients, and Suwanee Dental Care in both public
and private.
You will speak with good purpose
using empowering and positive conversation.
You will never use, listen to or
support profanity, sarcasm or gossip.
You will acknowledge what is
being said as being true for the speaker at that moment.
You will take responsibility for
responses to your communication.
You will greet and farewell
people using their names.
You will always apologize for
any upsets first….then look for a solution.
You will only ever discuss
concerns in private with the person involved.
Success You will focus your attention on the
successful outcome of whatever you are doing.
You will have a willingness to
win and show others how to win…win/win.
You will display pride,
prosperity, competence and personal confidence. You will dress for
success and look professional at all times when representing Suwanee
Dental Care.
Education You will always be willing to learn
from your mistakes.
You will always be striving to
learn, grow and master so you can help your fellow team members and
patients learn, grow and master too.
You will value continuing
education and commit to develop your mind and your skills in
dentistry through a lifetime process of study, reading, viewing
video, listening to audio and attending seminars.
You will act as an educator to
allow your patients to make their own intelligent decisions about
their future remembering that it is their future.
You will impart practical,
useable knowledge rather than just theory to improve your patient’s
health.
Team Work You will be willing to do whatever it
takes to stay together and achieve team goals.
You will focus on co-operation
and always come to a resolution, not a compromise.
You’ll be flexible in your work,
able to change if what you’re doing’s not working.
You will ask for help when you
need it and be compassionate to others who ask you.
You will participate in all team
functions, both during and after work hours as an act of team
building and achieving team goals.
Balance You will have a balanced approach to
life remembering that your spiritual, social, physical, and family
aspects are just as important as your financial and intellectual.
You will plan sufficient time
for in your life to cultivate your relationship with God, with your
family, and with your community.
You will identify stressful
outside circumstances to the leadership of Suwanee Dental Care so
that the team may support you as best it can.
Fun You view life as a journey to be
enjoyed and appreciated and will help to create an atmosphere of fun
and happiness so all around you enjoy it as well.
Systems You will learn all systems
appropriate to your position and be accountable for knowing all
details.
You will always look
to the system for a solution. If a problem arises you will look for
a system correction before you look for a people correction.
You will look for a system
solution in your innovation rather than a people solution.
You will follow the system
exactly until a new system is introduced.
You will suggest system
improvements at your first opportunity.
Consistency
You will be consistent in your actions so that your team mates and
your patients can feel
comfortable with you at all times
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